Collision repair
Full disassembly and blueprinting before a single estimate line is written. Hidden damage found on the bench, not on the phone three days later.
Direct billing · 7 insurers
04 — Six stages, in order
How a car moves
through the shop
You get a text at every stage change, with photographs. A six-day car should not require six phone calls.
01
Intake & pre-scan
Health scan, photographs, and your excess confirmed with the insurer before the car leaves the lot.
Day 1 · 45 min02
Teardown & blueprint
Panels off, damage measured, supplements submitted once — with photos — instead of in three rounds.
Day 1–203
Structural & body
Pulls to factory datum on the bench, sectioning and welding per the OEM repair manual, panel gaps set by hand.
Day 2–404
Prep, prime & block
Epoxy primer, high-build, blocked flat with a guide coat. This is the stage that decides how the paint reads in daylight.
Day 405
Booth & bake
Spray-out card matched against the panel, basecoat and clear laid down, baked and left overnight to harden.
Day 5 · 30 min cure06
Reassembly & QC
Post-repair scan, ADAS recalibration, alignment, buff and detail. Two sets of eyes sign the car off before you see it.
Day 6 · delivery05 — Who touches your car
Nine people,
one building
No rotating subcontractors and no work sent out. The person who tears the car down is the person who puts it back together.
Pieter Kruger
Owner · Structural tech
Took over from his father in 1998 and still runs the bench himself on anything with a bent rail. Writes every structural estimate personally.
SAMBRA Master Assessor · 28 years
Nomvula Dlamini
Lead refinish tech
Runs the booth and the mixing room. Shoots a spray-out card for every job and won't let a car in until the card matches outside in daylight.
PPG Certified · 14 years
Riyaad Adams
Estimator · ADAS calibration
Handles the insurers so you don't have to, and does the pre- and post-repair scans. Explains the line items in plain language, once, properly.
Red Seal — Motor Trade · 9 years
06 — From the front desk binder
What people say
afterward
Collected from customers who came back for a second car — which, in this trade, is the only review that counts.
“The insurer wanted an aftermarket bumper and a spot repair. Riyaad printed the OEM procedure, sent it over, and they approved the proper job the same afternoon. I didn't have to argue with anyone.”
Palesa Mahlangu2022 VW Polo · rear quarter · OUTsurance
“White on a nine-year-old Hilux. I fully expected to see the repaired door from across the yard. You cannot find it, and I have looked.”
Werner Botha2017 Toyota Hilux · Super White II · out of pocket
“Texted me photos at every stage without me asking, including the frame measurements before and after. First body shop that ever showed me the numbers.”
Ayesha Patel2021 Ford Ranger · structural · Discovery Insure
07 — Get it on the schedule
Request an estimate
Send the details and we'll call within one business day. Photographs help, but we'd rather look at the car — hidden damage doesn't photograph.
08 — Before you call the insurer
Questions we get
every single week
Mostly about insurance, because the industry has spent decades making a simple process feel complicated.
My insurer told me to use their approved shop. Do I have to?
No. You have the right under your policy to choose your own repairer — an insurer can recommend a network shop, but steering you away from the one you picked isn't something they're entitled to do. We work directly with seven insurers and bill them the same way their own network shops do.
Will you match or waive my excess?
No, and be careful with any shop that offers to. Waiving an excess is insurance fraud, and it gets paid for somewhere — usually in aftermarket parts, a skipped calibration, or a spot repair where a blend was needed. Your excess is what it says on your policy schedule.
How long will it actually take?
Our average is 6.4 days from drop-off to delivery. A bumper cover and a blend is two to three days. Structural work waiting on an imported OEM part can run three to four weeks — most of that is the part clearing customs, not the labour. You'll get a delivery date at blueprint, once we know what's actually under there, and a text if it moves.
Do you use aftermarket or non-genuine parts?
We quote OEM by default. If your policy schedule specifies aftermarket or "non-genuine" parts, we'll tell you exactly which lines are affected and what the OEM difference costs, and you can pay the gap if you want to. We won't fit an aftermarket structural part or a non-OEM airbag component at any price.
Do I get a courtesy car?
We keep four courtesy cars on the lot, free, first come. If they're out and your policy includes a hire car benefit, we'll set it up with Europcar before you arrive so you're not standing at the counter after dropping the car off.
Why does the paint need to be blended into the next panel?
Because factory colour drifts and a hard edge shows. Spraying only the repaired panel leaves a line you'll see every sunny day for the rest of the car's life. Blending fades the new colour into the adjacent panel under a common coat of clear, so there's no edge to find. It costs a couple of labour hours and it's the difference between a repair and a visible repair.